Online Technical Support Questions & Answers

Securenet Systems has created a section for online technical support questions and answers for some problems you may be experiencing. Browse through the categories and select which category best suits your problem.

If your problem cannot be solved through our Knowledge Base, feel free to contact our Technical Support line at (954) 426-5248.

DATE	TOPIC
10/27/2009	What is the desktop compatibility of your Flash player for MP3 and AAC/AAC+ streaming?
10/27/2009	What is the desktop compatibility of your Silverlight player for Windows streaming?
9/14/2009	How do I upload/manage pre-rolls for my stream?
8/19/2009	How do I upload/manage files for my on-demand stream?
7/16/2009	How do I place banners/ads on my web player?
7/16/2009	How do I set up 'blackouts'?
7/16/2009	How do I upload and configure ads for ad replacement/insertion?
7/6/2009	What are the requirements for radio/audio streaming?
7/6/2009	Do you handle licensing fees such as ASCAP, BMI, and RIAA?
7/6/2009	Can I stream to mobile phones in the UK?
3/27/2009	Will there be any banners paced on my player and if so are they mine to sell?
3/27/2009	Do you offer tracking features for the streams as well?
3/27/2009	Are there different banners or buttons that I can choose that will link to my media player, and if so can I place them anywhere
3/27/2009	How long does set up take, what is the turn around time?
3/27/2009	How long is your agreement?
3/27/2009	I click on the player but no stream plays. Why?
3/27/2009	What is the best way to contact you if my stream goes down?
3/27/2009	For concerns regarding dial-up listeners, can you set my stream to be at 24k or less?
3/27/2009	What kind of Internet connection do I need?
3/27/2009	Does SecureNet Systems protect my stream against "hijacking"?
3/27/2009	What are the laws/licensing rules for streaming on a mobile phone?
3/18/2009	How do I link to my web player from my website?
12/16/2008	If a listener (or web robot) quickly connects and disconnects to my stream, is that counted in your royalty reporting?
12/15/2008	How do I view statistics for my stream?
12/15/2008	What is the Station Dashboard?
12/15/2008	How do I upload a billboard image for my web player, to replace the default?
12/15/2008	How do I change the station details, or retrieve my encoder password?
12/2/2008	I'm a Macintosh user. What do I need to listen to your streams?
12/1/2008	I use Mozilla Firefox and am unable to listen to your streaming player. How can I fix this?
11/18/2008	What is delay time during streaming my broadcast and is it in real time?
11/17/2008	I am on a wireless network and experience intermittent drop-offs in the stream?
11/17/2008	Why does my encoder continually shut off?
10/14/2008	What are the requirements for video streaming?

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