If your problem cannot be solved through our Knowledge Base, feel free to contact our Technical Support line at (954) 426-5248.
| DATE |
TOPIC |
| 8/30/2010 |
Do you handle licensing fees such as ASCAP, BMI, Sesac and SoundExchange? |
| 8/30/2010 |
What broadcasting studio software do you support? |
| 8/30/2010 |
What kind of format should the ads be? |
| 8/30/2010 |
How can I check the statistics for impressions and click-throughs for banners ads on the streaming player? |
| 8/30/2010 |
What are the specifics of the "Visits Duration" summary in my listener stats? |
| 8/20/2010 |
What are the specifics of the "Days of Week" summary in my listener stats? |
| 8/20/2010 |
What are the specifics of the "Hours" summary in my listener stats? |
| 7/14/2010 |
What is the difference between the Unique visitors and Hits summary in my listener stats? |
| 6/8/2010 |
What is the difference between plays and impressions? |
| 4/29/2010 |
How do I change the station details, or retrieve my encoder password? |
| 4/6/2010 |
Are there different Listen Live buttons that I can choose from that will link to my player, and if so can I place them anywhere? |
| 3/25/2010 |
How do I add my station to SHOUTcast.com's radio listings? |
| 3/3/2010 |
How do I submit my radio stream to be listed on the Windows Media Radio portal? |
| 2/25/2010 |
Can I still keep my custom branded player from Securenet Systems on my site and still be listed in the Shoutcast.com directory? |
| 2/25/2010 |
Do I need to be streaming/encoding in a specific format? |
| 2/25/2010 |
If I am a streaming customer with Securenet Systems, can I still be listed in the SHOUcast.com radio directory? |
| 2/3/2010 |
What kind of Internet connection do I need? |
| 2/3/2010 |
How do I set up 'blackouts'? |
| 2/3/2010 |
What is the desktop compatibility of your Silverlight player for Windows streaming? |
| 2/3/2010 |
Will there be any banners paced on my player and if so are they mine to sell? |
| 2/3/2010 |
Do you offer tracking features for the streams as well? |
| 2/3/2010 |
How long does set up take, what is the turn around time? |
| 2/3/2010 |
How long is your agreement? |
| 2/3/2010 |
What is delay time during streaming my broadcast and is it in real time? |
| 2/3/2010 |
What is the best way to contact you if my stream goes down? |
| 2/3/2010 |
For concerns regarding dial-up listeners, can you set my stream to be at 24k or less? |
| 2/3/2010 |
I am on a wireless network and experience intermittent drop-offs in the stream? |
| 2/3/2010 |
I click on the player but no stream plays. Why? |
| 2/3/2010 |
Why does my encoder continually shut off? |
| 2/3/2010 |
What are the requirements for radio/audio streaming? |
| 2/3/2010 |
What are the requirements for video streaming? |
| 2/3/2010 |
How do I upload/manage pre-rolls for my stream? |
| 2/3/2010 |
How do I upload/manage files for my on-demand stream? |
| 2/3/2010 |
How do I upload and configure ads for ad replacement/insertion? |
| 2/3/2010 |
How do I place banners/ads on my web player? |
| 2/3/2010 |
How do I link to my web player from my website? |
| 2/3/2010 |
How do I upload a billboard image for my web player, to replace the default? |
| 2/3/2010 |
What is the Station Dashboard? |
| 2/3/2010 |
How do I view statistics for my stream? |
| 2/3/2010 |
If a listener (or web robot) quickly connects and disconnects to my stream, is that counted in your royalty reporting? |
| 2/3/2010 |
Does SecureNet Systems protect my stream against hijacking? |
| 2/3/2010 |
What are the laws/licensing rules for streaming on a mobile phone? |
| 2/3/2010 |
Can I stream to mobile phones in the UK? |
| 2/3/2010 |
What is the desktop compatibility of your Flash player for MP3 and AAC/AAC+ streaming? |
| 2/3/2010 |
I am using a web cam. What quality video stream do I need? |
| 2/3/2010 |
Does the video have to be on all the time, or can I turn it off when I want to? |
| 2/3/2010 |
Why do I see a black screen instead of the video? |
| 2/3/2010 |
Is there a way to limit who has access to my stream? |
| 2/3/2010 |
Is it possible to embed the player in social networking sites like Myspace and Facebook? |
| 2/3/2010 |
How much customization can be done to the playlist? |
| 2/3/2010 |
Can I place the embedded playlists anywhere I want? |
| 2/3/2010 |
Can I have the embedded playlist show on more than one web site? |
| 2/3/2010 |
How do I set up Player Access Controls? |
| 2/3/2010 |
How many 'played' songs can I display with an embedded playlist? |
| 2/3/2010 |
How do I set up 'Whitelisting'? |
| 7/22/2009 |
How Ad Insertion Works for radio streaming |
| 7/22/2009 |
How do the ads rotate |
| 3/27/2009 |
How long they can be? |
| 3/4/2008 |
Do you support ad-insertion software? |
| 3/4/2008 |
How will I be able to manage this feature thru my control interface? |
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